Our Guarantee — 100% Satisfaction.
Blick's guarantee policy dates back to 1911, and we've had no reason to change it.
If you are not completely satisfied with the quality of the merchandise you receive,
you are entitled to a full replacement or refund.
In the event that a return is needed, for any reason, please contact Blick Customer
Service within 365 days. Returns due to damage, defective product, or wrong item
shipped will be reviewed by our Customer Service department for proper return or
If merchandise is returned for reasons outside of those listed above, the customer
is responsible for the return freight.
Returning Stock Items
When returning stock items of your choice, include a copy of the completed return
form (found on the back of the packing slip). If the return form is not available,
you can download it here:
Return shipping can be arranged with the shipper of your choice; however, we do
encourage you to use a shipper with a reliable tracking system such as FedEx or
UPS. If the shipment is lost or damaged on its way back to Blick, you may follow
up with the shipper for claim resolution.
Returning FOB or Truck-Shipped Items
When returning factory-shipped or truck-shipped items at your choice, please
contact Blick Customer Service for return authorization instructions.
Merchandise returned as a result of a customer order error will be subject to a
minimum 15% restocking charge.
Once a return package has been delivered to our distribution center, please allow
2 weeks for the return to be reviewed and processed.
Damage and Shortage
Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent
when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify
that there is damage. Save the damaged package or carton for inspection.
Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage
(damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers
within 15 days, or they may deny liability.
Check your merchandise against the packing slip. If an overage or shortage exists, or if there
are any other problems with your order, notify Dick Blick's Customer Service department at 1-800-723-2787
within 10 days after receipt of your merchandise.