Press & Media
Blick Voted America’s Top Choice for Best Online Shops & Best Customer Service by Newsweek
Company rated #1 across 1,000 Retailers according to survey of 25,000 U.S. consumers.
January 20, 2022 | Chicago, Illinois – The national art supply company Blick Art Materials was recently voted America’s top choice for 2022’s Best Online Shops and Best in Customer Service according to the results of an independent survey conducted by Newsweek in partnership with Statista Inc. Earning the highest overall score across 39 retail categories, Blick came in as the #1 online shop across 1,000 companies. The survey assessed customer’s responses across a broad spectrum of relevant criteria for online retailers.
Out of a list of over 9,500 online shops, those with the most American visitors in 2020 and 2021 were included in the survey. After a series of tests based on objective and subjective criteria, shops across 39 retail categories were selected for further evaluation. The survey assessed the responses of professional testers and over 6,000 American shoppers across a range of dimensions, including: Structure & Usability, Trust & Security, Service & Communication, Payment, Purchase & Delivery, and Technical Performance. Blick-owned Utrecht Art Supplies, the leading manufacturer of top-quality handcrafted paint, was also top-ranked in the Arts & Crafts category.
In addition to Best Online Shops, Blick Art Materials was also awarded Best Customer Service 2022, ranking among 581 retailers across 16 categories. This is the third consecutive year Blick has been awarded Best Customer Service. The most relevant brands were included in the scope of the survey from 161 categories according to reputation, turnover, or market share. Rankings were based on the following criteria: Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility. In addition to the criteria, the net promoter score was also factored where customers were asked, “On a scale of 0 to 10, with customer service in mind, how likely is it that you would recommend the selected brands to friends and family?”
Based on independent survey results from more than 25,000 U.S. customers, participants evaluated several brands, with over 160,000 evaluations collected for the survey in total. The awarded brands each received close to 100 evaluations from customers across a broad spectrum of experiences in traditional retail, online, and other service segments. Responses were collected from May to July 2021.
About Blick Art Materials: Founded in Galesburg, Illinois in 1911, Blick Art Materials is the largest and oldest provider of art supplies in the United States. Its products cater to the full spectrum of artists. A long-time advocate of art education in the U.S., Blick also provides support for scholastic, collegiate, and professional art shows, both financially and through a variety of materials that emphasize the benefits of art education. The company’s corporate office is located in Highland Park, Illinois, and its main operations are located in Galesburg, Illinois. Blick acquired Utrecht’s paint manufacturing facility and 40 retail stores in 2013. For more information, visit DickBlick.com.
Rebecca Beltrán, Communications Manager