Press & Media
BLICK Voted Among America’s Best Customer Service & Best Online Shop by Newsweek
Recent survey finds online shoppers are both spending and expecting more from retailers.
March 1, 2021 | Chicago, Illinois — According to the results of an independent survey conducted by Newsweek, Blick Art Materials was recently voted America’s Best Customer Service, ranking among 480 companies in 160 retail categories. The survey was done in partnership with Statista Inc., the global data-research firm and provided results for a broad spectrum of customer experiences in traditional retail, online, and other service segments, and ran from July to August 2020.
The most relevant brands were included in the scope of the survey from 160 categories according to reputation, turnover, or market share. Rankings were based on the following criteria: Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility. In addition to the criteria, the net promoter score was also factored where customers were asked, “On a scale of 0 to 10, with customer service in mind, how likely is it that you would recommend the selected brands to friends and family?”
In addition to Best Customer Service 2021, Blick Art Materials was also awarded Best Online Shops in the Arts & Crafts category. The company was identified among 9,500 online shops, and those with the most American visitors in the prior year were selected for further evaluation. Online shops were organized according to their main product offering into 39 categories, with Blick being amongst the top-ranked based on overall performance. Utrecht Art Supplies, the leading manufacturer of top quality handcrafted paint owned by Blick, was also recognized in the same category.
Research revealed by both surveys required extensive feedback from a variety of customer types. According to Newsweek, the 2021 America’s Best Customer Service rankings were based on independent survey results from more than 25,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. Participating customers evaluated several brands, with over 160,000 evaluations collected for the survey in total. The awarded brands each received close to 100 evaluations on average from customers. The Best American Online Shops were identified after passing a number of tests based on 48 objective and subjective criteria, then divided into six dimensions or general areas, including: Structure & Usability, Trust & Security, Service & Communication, Payment, Purchase & Delivery, and Technical Performance.
About Blick Art Materials:
Founded in Galesburg, Illinois in 1911, Blick Art Materials is the largest and oldest provider of art supplies in the United States. Its products cater to the full spectrum of artists — from the youngest child to gallery-represented professionals. A long-time advocate of art education in the U.S., Blick also provides support for scholastic, collegiate, and professional art shows, both financially and through a variety of materials that emphasize the benefits of art education. The company's corporate office is located in Highland Park, Illinois, and its main operations are located in Galesburg, Illinois. Blick acquired Utrecht's paint manufacturing facility and 40 retail stores in 2013. For more information, visit DickBlick.com.
About Utrecht Manufacturing:
Founded more than 65 years ago in the neighborhood of Brooklyn, New York, Utrecht is known worldwide as a leading manufacturer of top-quality, handcrafted paints and other art supplies. Utrecht is officially recognized with Gold Certification status by the Brooklyn Made program. Sponsored by the Brooklyn Chamber of Commerce, the Brooklyn Made program recognizes the company as a leading, locally based manufacturer and employer.
Rebecca Beltrán, Communications Manager