Press & Media
Blick Named to Newsweek’s List of Best Online Shops, Best Customer Service for the Fourth Consecutive Year
National art supplier awarded top spot in the Arts and Crafts category, according to surveys of over 30,000 U.S. consumers.
January 16, 2023 | Chicago, Illinois – Blick Art Materials, the nation’s oldest and largest art supply retailer, was recently voted America’s top choice for two awards—Best Online Shops and Best Customer Service in the Arts and Crafts category—for the fourth consecutive year, according to an independent survey conducted by Newsweek in partnership with Statista Inc. The survey assessed customers’ responses across relevant criteria for online and traditional retailers.
Blick ranked number one for Best Online Shops, topping the list of more than 9,500 online shops across 39 categories with the most American visitors in 2021. Online shops were selected for further evaluation following a series of tests based on objective and subjective criteria. The survey assessed the responses of over 6,000 American consumers and professional testers across a range of dimensions, including: Structure & Usability, Trust & Security, Service & Communication, Payment, Purchase & Delivery, and Technical Performance. Blick-owned Utrecht Art Supplies, the leading manufacturer of top-quality handcrafted paint, was also top-ranked in the Arts and Crafts category.
Blick Art Materials was also awarded Best Customer Service 2023, ranking among hundreds of retailers and service providers. The most relevant brands were included in the scope of the survey from 166 categories according to reputation, turnover, or market share. Rankings were based on the following criteria: Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility. The final assessment, worth half of the survey’s total score, evaluated how likely customers were to recommend brands to friends and family members.
“It is an honor to be recognized by Newsweek as a top choice for Best Online Shops and Best Customer Service for the fourth consecutive year,” said Blick Art Materials CEO Robert Buchsbaum. “Customers have always been our top priority. In fact, delivering exceptional customer service is at the heart of our company mission. This commitment guides our interactions with every customer—in our stores and online—and reflects the devotion our team invests into ensuring customers feel successful and supported every time they shop at Blick.”
Based on independent survey results from more than 30,000 U.S. customers, participants evaluated several brands, with over 200,000 responses collected for the survey in total. The awarded brands each received close to 100 evaluations from customers across a broad spectrum of experiences in traditional retail, online, and other service segments. Responses for the surveys were collected between April and September 2022.
About Blick Art Materials:
Family-owned and serving artists since 1911, Blick Art Materials is the largest and oldest provider of art supplies in the United States. Its products cater to the full spectrum of artists. A long-time advocate of art education in the U.S., Blick also provides support for scholastic, collegiate, and professional art shows, both financially and through a variety of materials that emphasize the benefits of art education. The company’s corporate office is located in Highland Park, Illinois, and its main operations are located in Galesburg, Illinois. Blick operates over 60 retail stores nationwide in addition to Utrecht Manufacturing, the oldest professional oil and acrylic paint manufacturer in the U.S., located in Brooklyn, New York. For more information, visit DickBlick.com.