Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.

Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.

Check your merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with your order, notify Dick Blick's Customer Service department at 1-800-723-2787 within 10 days after receipt of your merchandise.